NelsonHall BPO Index Identifies Short-Term Slowdown in BPO Contract Signings Resulting From Credit Crunch The NelsonHalls BPO Index for the quarter ending June 2008 shows that the BPO market has been impacted by the credit crunch with a decline in contract signings as organizations rethink their business and...14 Jul 2008 | (News)
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Global 4Q07 TPI Index
TPI Index Reveals 2007 Ended with a Rush of Global Commercial Outsourcing Awards03 Mar 2008 | (News)
Worldwide Outsourcing Industry Rebounding, According to EquaTerra 4Q07 Pulse Surveys
Despite fear of a recession in the U.S., jitters on virtually all major stock exchanges worldwide and...18 Jan 2008 | (News)
TPI Counts 2700+ Outsourcing Contracts
As 2007 draws to a close, TPI counts 2,708 active contracts (valued initially at US$25 million or greater)...07 Dec 2007 | (News)
TPI index: Dramatic slowdown in outsourcing growth in the Americas in 1Q07
The TPI Index shows that contract awards got off to a much slower start this year than traditionally...30 Apr 2007 | (News)
Indian offshore service providers set sights on Europe
Indian offshore service providers are posing a challenge to continental European competitors as enterprises...24 Apr 2007 | (News)
Biotech CEOs expect increase in outsourcing
Biotech executives say they will increasingly rely on outsourcing for key drug development areas in the...18 Apr 2007 | (News)
Outsourcing's future holds major surprises for global providers
The ways in which companies evaluate outsourcing performance, the global strategies of outsourcing providers,...13 Apr 2007 | (News)
TPI sourcing industry scan: More outsourcing contracts are being signed in Europe MEA and Asia Pacific
...12 Apr 2007 | (News)
Aberdeen survey finds IT outsourcing good for productivity in addition to reducing costs
While many companies may be outsourcing parts of their information technology infrastructures to save...11 Apr 2007 | (News)
Capgemini-IDC report shows BPO moving toward strategic business transformation
Capgemini and IDC announced the release of From Transactional to Strategic
BPO: Putting the Evolution...20 Jan 2007 | (News)
Russian outsourcing leader Luxoft issues industry predictions for 2007
Luxoft, one of Russia’s leading providers of IT outsourcing development and services to companies like...18 Jan 2007 | (News)
Record number of outsourcing contracts signed in 2006, TPI Index reveals
TPI announced the developments of 2006 in the global outsourcing industry through the TPI Index report....13 Jan 2007 | (News)
UK faces ‘outsourcing turmoil’ with £7 billion worth of deals up for renewal before 2008, says Morgan Chambers
UK businesses are facing ‘outsourcing turmoil’, with nearly £7 billion worth of outsourcing deals...18 Dec 2006 | (News)
How changes in the outsourcing world will affect outsourcing in 2007
Two trends will change the outsourcing marketplace in 2007: the increase in demand for outsourcing services...17 Nov 2006 | (News)
Hackett: Offshoring of back-office functions could generate billions in annual savings
Europe’s Top 500 companies could potentially save $58 billion annually, or almost $116 million on average...14 Nov 2006 | (News)
IDC research: Dramatic rise in outsourcing competition and reduced contract value
The tenth annual IDC study of the top 100 worldwide outsourcing deals reveals fundamental changes in...24 Oct 2006 | (News)
Conference Board cautions on labor cost benefits of offshoring
The Conference Board, who sponsors various shared services and outsourcing seminars, released a report...05 Oct 2006 | (News)
New Datamonitor report looks at future of outsourcing
In its report, The Future of Outsourcing, independent market analysis firm Datamonitor examines what...15 Sep 2006 | (News)
Frustration in relationships & trouble ahead for BPO: Gartner
Analyst firm Gartner predicts difficulties for firms outsourcing business processes, and sees frustration...06 Sep 2006 | (News)
IDC finds worldwide market for offshore IT services booming
According to a recent IDC study, the global and U.S. markets for offshore IT services continue to grow...19 Aug 2006 | (News)
Half of IT directors unsure on TUPE outsourcing compliance
Almost half (48%) of UK IT directors are not confident of their grasp of outsourcing compliance issues...13 Aug 2006 | (News)
Making outsourcing relationships work
Why do some outsourcing relationships shine and others fail miserably? Like the ineffable search for...20 Jul 2006 | (News)
Equaterra analyzes flat BPO market in their outsourcing survey
Key findings from EquaTerra’s 2Q06 Outsourcing Pulse Surveys.19 Jul 2006 | (News)
Mixed review for BPO contracts from NelsonHall research
NelsonHall, a leading BPO analyst firm, recently held a contract analysis webcast. The SBPOA participated...16 Jul 2006 | (News)
Companies need faster outsourcing to India, says Deloitte
Companies will need to outsource work to India and other low cost economies at a faster rate to benefit...09 Jun 2006 | (News)
Outsourcing market saw strongest first quarter ever for new deals
The first quarter of '06 has seen the global outsourcing industry posting a record performance. The segment...26 May 2006 | (News)
European companies set to provide the biggest growth engine for offshore outsourcing says Gartner
European-based companies will fuel the growth in offshore outsourcing with a 50 percent 'year on year'...15 May 2006 | (News)
Large corporations report lack of consensus on evaluating applications software in BPO, according to an EquaTerra study
Corporations demonstrated a lack of clarity in understanding the importance of enterprise software and...13 May 2006 | (News)
Outsourcing clients get the deal they deserve; often that’s not the deal they intended
Businesses and suppliers are not aligned when it comes to interpreting and agreeing IT outsourcing objectives....03 May 2006 | (News)
EquaTerra Pulse Surveys: Outsourcing market remains strong but continues to flatten
EquaTerra, a multi-national outsourcing and insourcing advisory firm, announced the results of its 1Q06...26 Apr 2006 | (News)
Research from NelsonHall reveals 2006 F&A outsourcing predictions
NelsonHall, the leading independent Business Process Outsourcing (BPO) analyst firm, announced the availability...04 Apr 2006 | (News)
Information security risk a top concern among outsourcing executives
Information security has become a top concern among companies evaluating current and potential outsourcing...29 Mar 2006 | (News)
Forrester expects sweeping consolidation in the outsourcing industry
In response to the recent spate of outsourcing firm buyouts, Forrester Research, in its latest research...27 Mar 2006 | (News)
Per OECD: No evidence relating employment loss and offshoring
According to a study by the Organization for Economic Co-operation and Development (OECD), an association...23 Mar 2006 | (News)
Alsbridge weighs in on outsourcing trends for 2006
Ben Trowbridge, CEO and Managing Partner of Alsbridge North America, stated, "The outsourcing landscape...15 Mar 2006 | (News)
Canadian call center workers vote to join union
Some 1,400 workers at the NCO call center in Surrey, British Columbia have voted to join the BC Government...02 Mar 2006 | (News)
The Conference Board's report on productivity and global competitiveness
The 10 new EU member states in Central and Eastern Europe delivered a spectacular acceleration in labor...20 Jan 2006 | (News)
TPI’s overview of the 2005 outsourcing market and 2006 projections
TPI, Inc., the world's leading sourcing advisory firm, today announced its year-end market observations...15 Jan 2006 | (News)
IDC foresees the expansion of 'homeshoring'
According to a newly published IDC study, the use of home-based customer care agents, which IDC has labeled...05 Jan 2006 | (News)
Latest research from NelsonHall reveals 2006 HR outsourcing predictions
Leading BPO Analyst Firm Views 2006 as the Year of the Global Deal; Report Also Includes `In-the-Trenches'...19 Dec 2005 | (News)
Procurement BPO in insurance will show the fastest growth in the North American financial services sector
Research and Markets has announced the addition of Horizontal BPO in North American Financial Services...22 Nov 2005 | (News)
India dominates emerging KPO market
Research and Markets has announced the addition of 'KPO--The New Outsourcing Avenue for Indian BPO Market'...11 Oct 2005 | (News)
Datamonitor: American contact center outsourcers on decline as world market grows
U.S.-based providers of outsourced contact center services have entered a time in which they will lose...15 Sep 2005 | (News)
New research shows 2005-2010 growth will be driven by firms changing their business model
Research indicates that the steady growth in business process and IT outsourcing will not only continue...10 Sep 2005 | (News)
Survey shows more SLAs and outsourcing on the horizon
Oblicore, Inc., a leading provider of service level management (SLM) applications announced findings...08 Sep 2005 | (News)
Australian outsourcing due to rise
Although outsourcing for the purpose of seeking special expertise has declined in Australia since five...04 Sep 2005 | (News)
Massive US legal services market ripe for outsourcing
The outsourcing market for legal services is in its infancy, but growing. Currently, there are approximately...30 Aug 2005 | (News)
European financial services shifting to horizontal BPO services
A new report by independent market analyst Datamonitor reveals that all is about to change in the relatively...16 Aug 2005 | (News)
Indian companies poised to threaten American giants
New research by consulting firm Katzenbach Partners LLC suggests that a set of India-based information...12 Aug 2005 | (News)
UK nanotech firm to set up joint venture for outsourcing
Cientifica Ltd of UK, the world‘s leading provider of nanotechnology information and consultancy services,...03 Aug 2005 | (News)
Wipro sets eyes on latest outsourcing trend: R&D
Wipro Technologies, the software and hardware engineering services arm of Wipro Ltd., said it is expanding...01 Aug 2005 | (News)
Outsourcing contract restructurings hit record high
Restructuring* of outsourcing contracts has hit a record high of 20% of the value of deals signed in...15 Jul 2005 | (News)
Study on bpo satisfaction conducted by EquaTerra, Managing Offshore and InformationWeek
73 percent of respondents agree BPO is improving their business processes. The study debunks 'findings'...10 Jun 2005 | (News)
UK's public sector outsourcing hits £43 billion
Central government is still the biggest IT infrastructure outsourcing spender, research finds.07 Jun 2005 | (News)
Email marketing sector to grow 25% in response to falling cost
Outsourcing of email marketing is set to soar this year thanks to lowering cost and the growth of value-added...23 May 2005 | (News)
Acquisition is the way to go for BPOs
What is the ideal way for a business process outsourcing (BPO) company to expand its service offerings?...25 Apr 2005 | (News)
IBM expands consulting unit with new acquisition
In a move to strengthen the finance and administration transformation services offered by its consulting...31 Mar 2005 | (News)
Reports clash over outsourcing mega deal trends
Flying in the face of what AMR Research recently said about the decline of outsourcing mega deals, Tekrati...10 Mar 2005 | (News)
Gartner: Customer service outsourcing to cut costs destined to fail
The majority of organisations that outsource their customer service operations with the primary goal...08 Mar 2005 | (News)
GE, IBM shifts focus from India to Hungary – a new trend or just isolated cases?
GE, IBM shifts focus from India to Hungary – a new trend or just isolated cases?08 Mar 2005 | (News)
U.S State governments want more bang for IT buck
Government needs help measuring benefits of tech initiatives
State and local governments in the next...15 Feb 2005 | (News)
Trend to outsource HR work is giving area firms a boost
Dennis Clarke, president of Itasca-based Clarke Packing and Crating Co., has his hands full overseeing...10 Feb 2005 | (News)
Insurance industry moves toward global sourcing
Despite the controversy over offshore outsourcing, the insurance industry, along with other industries,...01 Feb 2005 | (News)
Rich countries increasingly investing in developing states like China, India
Rich countries stepped up their global foreign direct investment, FDI, by 6% last year to $612 billion,...18 Jan 2005 | (News)
2005: transformational outsourcing gets harder
As we enter 2005, it's time to think about how different the coming year will be. The key growth area...17 Jan 2005 | (News)
Offshoring to zoom in 2005
NeoIT, an offshore advisory and management firm, foresees a big growth for offshore outsourcing in 2005....05 Jan 2005 | (News)
Indian BPO firms eye European Union, IDC says
In an effort to de-risk their largely US-centric business, Indian BPO companies are setting their sights...04 Jan 2005 | (News)
Investing in Outsourcing
Outsourcing carries with it a lot of baggage in today's politically charged environment. Regardless of...21 Dec 2004 | (News)
UK public sector outsourced services market to boom
The UK public sector is set to outsource a further £20bn worth of services over the next three years,...15 Dec 2004 | (News)
The European active pharmaceutical ingredients outsourcing trends
API Companies Look for Solutions to Problems of Overcapacity, Lack of Capability Differentiation and...30 Nov 2004 | (News)
Communication, planning seen as keys to outsourcing success
Proper planning and honest communication with employees and suppliers are two of the biggest keys to...02 Nov 2004 | (News)
Offshore outsourcing poised for double-digit growth
Offshore outsourcing will continue to grow nearly 20 percent annually through 2008, despite the less-than-favorable...25 Oct 2004 | (News)
Offshore outsourcing market to grow 20% annually
The offshore outsourcing market will continue to grow nearly 20% annually through 2008, says analyst...18 Oct 2004 | (News)
Mega Deals are back and set to continue
Mega deals (those deals with TCV > €800M) have returned to the market with a vengeance according to...18 Oct 2004 | (News)
IBM, HP push change in outsourcing industry
The growth of outsourcing will increase the competition among outsourcing providers. Companies looking...25 Sep 2004 | (News)
UN: Ready or not, outsourcing is here to stay
The United Nations argues that companies shifting their businesses offshore to cut costs was actually...25 Sep 2004 | (News)
IBM, HP push change in outsourcing industry
The growth of outsourcing will increase the competition among outsourcing providers. Companies looking...24 Sep 2004 | (News)
Service provider alliances challenging dominance of the big guys
New research from independent market analyst Datamonitor, finds competition is heating up as outsourcers...09 Sep 2004 | (News)
Two sides of outsourcing issue - Trend calls for creativity, education
There is much concern in the United States today regarding the loss of jobs to foreign countries. With...16 Aug 2004 | (News)
New survey finds growth in compliance reporting lags far behind surge in outsourcing
Research Finds Numerous Benefits of Frequent Reporting and Major Financial Consequences, Yet Most Companies...22 Jul 2004 | (News)
Outsourcing brings big dividends
Investors who outsource facilities management services to a specialist third party will reap the benefits...21 Jul 2004 | (News)
Outsourcing to rise, good for U.S., says Greenspan
The outsourcing of U.S. jobs to overseas workers is expected to increase, boosting American living...21 Jul 2004 | (News)
Knowledge Process Offshoring (KPO) opportunity to be worth USD 17 by 2010
According to business research firm Evalueserve, the revenue for the global KPO market was USD 1.29 bn...17 Jul 2004 | (News)
Outsourcing poll reveals overwhelming concern among workers
An overwhelming 71% of Americans are concerned that the trend of outsourcing jobs to foreign countries...16 Jul 2004 | (News)
Biotech outsourcing - the next big wave
The Indian industry is planning an outsourcing encore. This time, it is slated to happen in the biotech...13 Jul 2004 | (News)
U.S. companies may step up outsourcing in Q4
U.S. companies will spend more on outsourcing in the last quarter of this year as pent-up demand translates...07 Jul 2004 | (News)
Meta Group: Critics of offshore outsourcing will get over it
Outrage over offshore outsourcing will largely disappear in a couple of years, a research and consulting...23 Jun 2004 | (News)
Innovative outsourcing models fail to take off
New models of delivering outsourced services touted by major service providers are still more hype than...21 Jun 2004 | (News)
Infosys addresses the future of outsourcing
Modular Global Sourcing Will Enable Enterprises to Structure and Manage Outsourcing to Become Nimble,...18 May 2004 | (News)
Business process outsourcing overtakes IT outsourcing in North America in Q1 2004, says NelsonHall
BPO market research firm NelsonHall today announced that the value of BPO contracts awarded in North...05 May 2004 | (News)
Top financial institutions will increase IT-related offshore outsourcing investments 34% annually
TowerGroup Advises Firms To Talk Openly About Benefits of Outsourcing, Rather than Trying to Avoid Politicized...14 Apr 2004 | (News)
Research: Outsourcing risks and rewards
India, where many call centers -- and, more recently, financial operations -- have been moved, has significant...06 Apr 2004 | (News)
BPO fallout: Youth shelving books for bucks
The lure of big bucks offered by the BPO industry has seen a large number of students dropping out of...15 Mar 2004 | (News)
NelsonHall reveals offshore BPO will account for only 6% of service delivery contract value by 2008
Looking at the offshore outsourcing phenomenon from a different perspective, BPO market research firm...10 Mar 2004 | (News)
Outsourcing debate - Part I
American white-collar work going abroad means the US must re-train its workforce09 Mar 2004 | (News)
Outsourcing debate - Part II
Challenge of virtual office-space needs long-term solutions, not election year quick-fix09 Mar 2004 | (News)
Business process outsourcing is a way to improve operational performance while lowering costs
Of the developing countries, India is the dominant location being considered for offshore services due...08 Mar 2004 | (News)
Outsourcing sparks reverse migration
With jobs increasingly hard to find as businesses and services merge to cut costs or outsource their...08 Mar 2004 | (News)
Outsourcing trend seen 'dangerous for Buffalo'
A view of outsourcing in the banking sector from Buffalo.
HSBC is not the only local bank sending...01 Mar 2004 | (News)
Newest outsourcing wave: Your tax returns
Twelve-hour shifts and seven-day work weeks exhausted accountants at Rucci, Bardaro & Barrett. But most...01 Mar 2004 | (News)
Top 10 risks of offshore outsourcing
Offshore outsourcing is growing 20 percent to 25 percent per annum, with little evidence of slowing....20 Feb 2004 | (News)
BPO growth will lead to convergence of accounting and HR services
The growing interest in outsourcing, especially business process outsourcing (BPO), is putting new demands...16 Feb 2004 | (News)
BPO poised to grow substantially in next 5Yrs
According to industry experts, with services worth USD 300 billion to 400 billion in the US being moved...09 Feb 2004 | (News)
Outsourcing 'could create 610,000 UK jobs by 2008'
500,000 jobs could go overseas but boost in productivity will create employment overall, says Centre...20 Jan 2004 | (News)
Textiles set to be the next major outsourcing saga
India is set to become the next outsourcing story in textiles after the recent success of business process...31 Dec 2003 | (News)
The next frontier for outsourcing may be idea generation
American companies are busy farming out manufacturing, call centers, even software programming, but the...19 Dec 2003 | (News)
Reuters Summit-Drug firms outsourcing more R&D
Drug companies are outsourcing more of their research and development efforts to contract research organizations...24 Nov 2003 | (News)
Outsourcing gaining grounds for admin & operational functions
Investec Asset Management has entered into exclusive negotiations with State Street regarding the outsourcing...20 Nov 2003 | (News)
KPO - the next wave to BPO: High-end knowledge services in keen demand
When sales representatives of a large pharmaceutical company span out in New Jersey in the US, they carry...12 Nov 2003 | (News)
ITO threatens to overshadow BPO
"IT Outsourcing will take away work from BPO by automating some of the processes," said David Tapper...06 Nov 2003 | (News)
The Euro twist
Even in the most retro and resistant European corporate cultures, BPO is happening, with that special...17 Oct 2003 | (News)
Europe leads outsourcing trend
Europe is bucking the "tough and uncertain" global outsourcing trend with increases in the number and...13 Oct 2003 | (News)
Forrester: mega deals will elude Indian BPO players
The business process outsourcing (BPO) industry in India is unlikely to bag multi-purpose mega deals...09 Oct 2003 | (News)
Outsourcing is the fastest growing federal technology segment
With a compound annual growth rate of 13%, outsourcing is the fastest growing technology segment within...29 Sep 2003 | (News)
Outsourcing to a bright future?
According to the latest Morgan Chambers report, 56% of the FTSE 100 now outsource to some extent and...02 Sep 2003 | (News)
European BPO market Is high-potential but high-risk, says IDC
The European market for outsourcing business processes such as logistics, facility operations, human...02 Sep 2003 | (News)
Analysts say overseas outsourcing to grow in 2003
Spurred on by new technology and a shift in the way corporate America does business, employers will move...02 Sep 2003 | (News)
TPI expects 2003 to be strong for sourcing industry
Despite market fluctuations, the sourcing industry remained healthy in 2002, according to TPI, Inc.,...02 Sep 2003 | (News)
Selling the BPO idea
The political backlash against business process outsourcing (BPO) has distracted attention from the serious...02 Sep 2003 | (News)
Adding value through shared services and BPO
Adding value through shared services and BPO: the executive as a catalyst for organizational change
The...01 Sep 2003 | (News)
sharedxpertise.org on future trends
Shared services will undoubtedly remain a permanent fixture in the future. The costs are too compelling...01 Sep 2003 | (News)
Andersen on future trends
The number of shared services centers (SSCs) worldwide is increasing, as are their responsibilities....01 Sep 2003 | (News)
The business of internal marketing
Experience shows that there are few jobs tougher than marketing services as an internal service provider....01 Sep 2003 | (News)
Shared services - what's ahead?
In this article, Peter Heijne, an independent management consultant specialising in shared services,...01 Sep 2003 | (News)
