Shared Services Business Process Outsourcing Association Logo
tagline
Skip to navigationSkip navigation
Trends & Research All Types

NelsonHall BPO Index Identifies Short-Term Slowdown in BPO Contract Signings Resulting From Credit Crunch The NelsonHalls BPO Index for the quarter ending June 2008 shows that the BPO market has been impacted by the credit crunch with a decline in contract signings as organizations rethink their business and...14 Jul 2008 | (News)
Browse by content type

EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 1Q08 This edition of the Advisor and Service Provider Pulse Surveys reflects BPO and ITO market activity during...16 May 2008 | (Surveys)

The Role of IT in BPO Success EquaTerra 2008 BPO market study update08 Apr 2008 | (Article)

Shared Services and Outsourcing — Evolution Into a Hybrid Model As organizations are increasingly combining internal shared services and outsourcing models into a flexible,...08 Apr 2008 | (Thinking Point)

Global 4Q07 TPI Index TPI Index Reveals 2007 Ended with a Rush of Global Commercial Outsourcing Awards03 Mar 2008 | (News)

EMEA 4Q07 TPI Index Europe Takes Lead in Outsourcing Activity03 Mar 2008 | (Surveys)

Asia Pacific 4Q07 TPI Index Companies in India, as Buyers, Lead Outsourcing Growth in Asia Pacific03 Mar 2008 | (Surveys)

Service Provider Perspective on Governance Software Tools This EquaTerra whitepaper presents the findings from a market assessment of outsourcing service providers...03 Mar 2008 | (Surveys)

Worldwide Outsourcing Industry Rebounding, According to EquaTerra 4Q07 Pulse Surveys Despite fear of a recession in the U.S., jitters on virtually all major stock exchanges worldwide and...18 Jan 2008 | (News)

TPI Counts 2700+ Outsourcing Contracts As 2007 draws to a close, TPI counts 2,708 active contracts (valued initially at US$25 million or greater)...07 Dec 2007 | (News)

Increasing Value Through Strategic Multi-Sourcing TPI has produced a conference summary of its 16th semiannual Sourcing Leadership Exchange, whose theme...07 Dec 2007 | (Article)

Everest Research Institute: 2008 Market Predictions ...31 Oct 2007 | (Thinking Point)

Global Market Brief: A Time for Reflection on U.S. Trade Pacts? According to Stratfor, the Central American Free Trade Agreement -- just approved by Costa Rican voters...30 Oct 2007 | (Thinking Point)

Equaterra 3Q07 Pulse Survey Results EquaTerra’s 3Q07 Pulse Surveys revealed that demand for Information Technology (IT) and business process...18 Oct 2007 | (Surveys)

TPI Index Reveals Fewer Outsourcing Contracts Awarded in Third Quarter Strength in EMEA and Asia Pacific regions is offset by slowness in transaction related activities in...18 Oct 2007 | (Surveys)

Everest Research Institute Survey: Captives Are Meeting Cost and Service Expectations Results from a new Everest Research Institute survey reveal that more than 85 percent of the key executives...17 Sep 2007 | (Case Study)

Equaterra: Many Federal HR Execs Lack Data, Guidance Needed to Improve Service Delivery According to a just-completed study by EquaTerra – conducted in association with IPMA-HR and the HROA...04 Sep 2007 | (Surveys)

Outsourcing 2.0: An Interview with OI's Frank Casale Is outsourcing poised for revolutionary change? Outsourcing as a business model has evolved continuously...30 Aug 2007 | (Interview)

EquaTerra's 2Q07 Outsourcing Pulse Survey Results EquaTerra surveyed its own advisors and a wide variety of leading service providers to reveal in-the-field...29 Aug 2007 | (Surveys)

Beyond Shared Services: TechVentive Study on Bundled Outsourcing In a special report sponsored by Accenture, Brian Sommer, CEO of TechVentive, Inc., explains how the...24 Jul 2007 | (Thinking Point)

The TPI Index - Q2 2007 TPI unveiled its analysis of the global outsourcing industry for the second quarter, as well as the first...23 Jul 2007 | (Article)

Taking a Reality Check on Today’s Outsourcing Market By most conventional measures the information technology and business process outsourcing markets are...22 Jun 2007 | (Surveys)

EquaTerra confirms companies recognise link between enterprise software applications and BPO success LONDON (May 10, 2007) — Organisations that outsource business processes, such as HR or Finance & Accounting,...14 May 2007 | (Surveys)

Public sector playing outsourcing catch up The UK is ahead of the rest of Europe when it comes to outsourcing but the public sector is still blinkered...06 May 2007 | (Surveys)

TPI index: Dramatic slowdown in outsourcing growth in the Americas in 1Q07 The TPI Index shows that contract awards got off to a much slower start this year than traditionally...30 Apr 2007 | (News)

Indian offshore service providers set sights on Europe Indian offshore service providers are posing a challenge to continental European competitors as enterprises...24 Apr 2007 | (News)

Biotech CEOs expect increase in outsourcing Biotech executives say they will increasingly rely on outsourcing for key drug development areas in the...18 Apr 2007 | (News)

Outsourcing's future holds major surprises for global providers The ways in which companies evaluate outsourcing performance, the global strategies of outsourcing providers,...13 Apr 2007 | (News)

TPI sourcing industry scan: More outsourcing contracts are being signed in Europe MEA and Asia Pacific ...12 Apr 2007 | (News)

Aberdeen survey finds IT outsourcing good for productivity in addition to reducing costs While many companies may be outsourcing parts of their information technology infrastructures to save...11 Apr 2007 | (News)

The outsourcing innovation crisis An analysis of the impact of low operating margins on the outsourcing industry.08 Apr 2007 | (Thinking Point)

[SharedXpertise Essentials] Outsourcing lists - Proceed with caution Are the annual top outsourcing provider lists bogus exercises or helpful tools to evaluate the supply...16 Feb 2007 | (Thinking Point) | Deborah Kops

KPMG: Sourcing a key strategy, but still a fog around value of outsourcing deals Businesses around the world are unable to quantify accurately the benefits which their outsourcing arrangements...09 Feb 2007 | (Surveys)

Capgemini-IDC report shows BPO moving toward strategic business transformation Capgemini and IDC announced the release of From Transactional to Strategic BPO: Putting the Evolution...20 Jan 2007 | (News)

Slowing outsourcing demand, expansion in non-traditional BPO areas among key findings in EquaTerra's 4Q06 Pulse Surveys According to the results of EquaTerra’s 4Q06 Outsourcing Pulse Surveys, there is positive but slow...20 Jan 2007 | (Surveys)

Russian outsourcing leader Luxoft issues industry predictions for 2007 Luxoft, one of Russia’s leading providers of IT outsourcing development and services to companies like...18 Jan 2007 | (News)

F&A fights back against complexity with move towards outsourcing and ‘flexible’ transformation The increasing complexity of the environment in which CFOs operate is driving a fundamental change in...15 Jan 2007 | (Surveys)

Record number of outsourcing contracts signed in 2006, TPI Index reveals TPI announced the developments of 2006 in the global outsourcing industry through the TPI Index report....13 Jan 2007 | (News)

Gartner: Poor planning leads to high outsourcing failure IT outsourcing in Western Europe will continue to increase over the next two years, according to a new...23 Dec 2006 | (Surveys)

UK faces ‘outsourcing turmoil’ with £7 billion worth of deals up for renewal before 2008, says Morgan Chambers UK businesses are facing ‘outsourcing turmoil’, with nearly £7 billion worth of outsourcing deals...18 Dec 2006 | (News)

Ben Trowbridge predicts US 2007 trends in the outsourcing, shared services and offshoring markets Alsbridge CEO and Collaborative Outsourcing pioneer, Ben Trowbridge, says, as the outsourcing industry...13 Dec 2006 | (Thinking Point)

How changes in the outsourcing world will affect outsourcing in 2007 Two trends will change the outsourcing marketplace in 2007: the increase in demand for outsourcing services...17 Nov 2006 | (News)

Hackett: Offshoring of back-office functions could generate billions in annual savings Europe’s Top 500 companies could potentially save $58 billion annually, or almost $116 million on average...14 Nov 2006 | (News)

Equaterra's 3Q06 outsourcing pulse surveys: softer demand and growth While outsourcing service providers cited slowing to flat quarter over quarter deal pipelines growth...31 Oct 2006 | (Surveys)

IDC research: Dramatic rise in outsourcing competition and reduced contract value The tenth annual IDC study of the top 100 worldwide outsourcing deals reveals fundamental changes in...24 Oct 2006 | (News)

Survey shows strong ROI for companies that are outsourcing Nearly nine out of 10 outsourcing programs pay for themselves, and more than one in four save companies...13 Oct 2006 | (Surveys)

Conference Board cautions on labor cost benefits of offshoring The Conference Board, who sponsors various shared services and outsourcing seminars, released a report...05 Oct 2006 | (News)

New Datamonitor report looks at future of outsourcing In its report, The Future of Outsourcing, independent market analysis firm Datamonitor examines what...15 Sep 2006 | (News)

Onshore outsourcing widespread amongst US federal contractors and state Medicaid agencies – GAO According to a study by the US Government Accountability Office (GAO), federal contractors and state...13 Sep 2006 | (Surveys)

Frustration in relationships & trouble ahead for BPO: Gartner Analyst firm Gartner predicts difficulties for firms outsourcing business processes, and sees frustration...06 Sep 2006 | (News)

IDC finds worldwide market for offshore IT services booming According to a recent IDC study, the global and U.S. markets for offshore IT services continue to grow...19 Aug 2006 | (News)

Breakthrough improvement: Achieving major productivity gains with early wins Experient Consulting co-founder Michael Markos shares his expertise about Early Win Improvement (EWI),...18 Aug 2006 | (Thinking Point) | Michael Markos

Half of IT directors unsure on TUPE outsourcing compliance Almost half (48%) of UK IT directors are not confident of their grasp of outsourcing compliance issues...13 Aug 2006 | (News)

[SharedXpertise Commentary] Are outsourcing advisory reports contradictory? SharedXpertise comments on the seemingly contradictory results of the quarterly outsourcing reports of...08 Aug 2006 | (Thinking Point) | SharedXpertise Editor Commentary

[SharedXpertise Essentials] TPI's quarterly outsourcing index report This is the second quarterly TPI European Outsourcing Index report for 2006. TPI’s objective for producing...05 Aug 2006 | (Surveys)

[SharedXpertise Essentials] EquaTerra BPO Pulse Survey results 2Q06 EquaTerra has just released its BPO Pulse Survey for the second quarter of 2006 focusing on BPO and ITO...01 Aug 2006 | (Surveys)

Making outsourcing relationships work Why do some outsourcing relationships shine and others fail miserably? Like the ineffable search for...20 Jul 2006 | (News)

Equaterra analyzes flat BPO market in their outsourcing survey Key findings from EquaTerra’s 2Q06 Outsourcing Pulse Surveys.19 Jul 2006 | (News)

Mixed review for BPO contracts from NelsonHall research NelsonHall, a leading BPO analyst firm, recently held a contract analysis webcast. The SBPOA participated...16 Jul 2006 | (News)

Companies need faster outsourcing to India, says Deloitte Companies will need to outsource work to India and other low cost economies at a faster rate to benefit...09 Jun 2006 | (News)

Equaterra study concludes direct correlation between outsourcing satisfaction and investment in outsourcing management/governance One key conclusion from the study is that there is a direct correlation between the investment organizations...29 May 2006 | (Case Study)

Outsourcing market saw strongest first quarter ever for new deals The first quarter of '06 has seen the global outsourcing industry posting a record performance. The segment...26 May 2006 | (News)

European companies set to provide the biggest growth engine for offshore outsourcing says Gartner European-based companies will fuel the growth in offshore outsourcing with a 50 percent 'year on year'...15 May 2006 | (News)

Large corporations report lack of consensus on evaluating applications software in BPO, according to an EquaTerra study Corporations demonstrated a lack of clarity in understanding the importance of enterprise software and...13 May 2006 | (News)

Outsourcing clients get the deal they deserve; often that’s not the deal they intended Businesses and suppliers are not aligned when it comes to interpreting and agreeing IT outsourcing objectives....03 May 2006 | (News)

EquaTerra Pulse Surveys: Outsourcing market remains strong but continues to flatten EquaTerra, a multi-national outsourcing and insourcing advisory firm, announced the results of its 1Q06...26 Apr 2006 | (News)

Research from NelsonHall reveals 2006 F&A outsourcing predictions NelsonHall, the leading independent Business Process Outsourcing (BPO) analyst firm, announced the availability...04 Apr 2006 | (News)

Companies looking for outsourcing providers to drive innovation and reduce costs according to survey As Business Process Outsourcing (BPO) continues to experience market growth with an increase in a diverse...31 Mar 2006 | (Surveys)

Information security risk a top concern among outsourcing executives Information security has become a top concern among companies evaluating current and potential outsourcing...29 Mar 2006 | (News)

Forrester expects sweeping consolidation in the outsourcing industry In response to the recent spate of outsourcing firm buyouts, Forrester Research, in its latest research...27 Mar 2006 | (News)

Per OECD: No evidence relating employment loss and offshoring According to a study by the Organization for Economic Co-operation and Development (OECD), an association...23 Mar 2006 | (News)

Alsbridge weighs in on outsourcing trends for 2006 Ben Trowbridge, CEO and Managing Partner of Alsbridge North America, stated, "The outsourcing landscape...15 Mar 2006 | (News)

Canadian call center workers vote to join union Some 1,400 workers at the NCO call center in Surrey, British Columbia have voted to join the BC Government...02 Mar 2006 | (News)

Capgemini: European organizations fail to realize cost benefits gained through outsourcing European companies have gained significant cost benefits from outsourcing low-value IT processes but...24 Feb 2006 | (Thinking Point)

[SharedXpertise Essentials] HR Outsourcing Effectiveness Report 2005 This survey explores the current state of outsourcing through bothquantitative data and qualitative...31 Jan 2006 | (Surveys)

The Conference Board's report on productivity and global competitiveness The 10 new EU member states in Central and Eastern Europe delivered a spectacular acceleration in labor...20 Jan 2006 | (News)

TPI’s overview of the 2005 outsourcing market and 2006 projections TPI, Inc., the world's leading sourcing advisory firm, today announced its year-end market observations...15 Jan 2006 | (News)

IDC foresees the expansion of 'homeshoring' According to a newly published IDC study, the use of home-based customer care agents, which IDC has labeled...05 Jan 2006 | (News)

Latest research from NelsonHall reveals 2006 HR outsourcing predictions Leading BPO Analyst Firm Views 2006 as the Year of the Global Deal; Report Also Includes `In-the-Trenches'...19 Dec 2005 | (News)

Unisys' 2006 outsourcing trends: Real business metrics and management techniques will replace politics and platitudes New Success Measurements That Drive Global Sourcing Decisions Will Emerge as a Key Market Factor, along...13 Dec 2005 | (Thinking Point)

Management integrity offsets IT staff stress ISR has uncovered new research that indicates employment security concerns, perceived unreasonable workloads...09 Dec 2005 | (Surveys)

[SharedXpertise Essentials] The TPI Index Report Q3 2004 This is the third quarterly TPI European Outsourcing Index report for 2004. TPI’s objective for producing...05 Dec 2005 | (Surveys)

[SharedXpertise Essentials] TPI Index Report Q4 2004 This is the final quarterly TPI European Outsourcing Index report for 2004. TPI’s objective for producing...05 Dec 2005 | (Surveys)

Equaterra reports steady demand in HR, IT and F&A Outsourcing EquaTerra announced the results of its third quarter 2005 "Outsourcing Pulse Survey". The survey found...03 Dec 2005 | (Surveys)

Procurement BPO in insurance will show the fastest growth in the North American financial services sector Research and Markets has announced the addition of Horizontal BPO in North American Financial Services...22 Nov 2005 | (News)

Public Sector 2005: government positions IT at heart of future plans Computing’s Public Sector Report 2005 considers key developments, such as the newly published government...12 Nov 2005 | (Surveys)

The Role of Information Technology in Business Transformation - Interview with Martin Fahy The Role of Information Technology in Business Transformation - Interview with Martin Fahy01 Nov 2005 | (Interview) | Martin Fahy

Total outsourcing contracts rise while per contract value shrinks Trend to larger number of smaller, less complex deals. More BPO than ITO deals have offshore elements. Impending...22 Oct 2005 | (Surveys)

Outsourcing becoming more knowledge-based Business process outsourcing is becoming more sophisticated and specialized. Take the finance and accounting...11 Oct 2005 | (Surveys)

India dominates emerging KPO market Research and Markets has announced the addition of 'KPO--The New Outsourcing Avenue for Indian BPO Market'...11 Oct 2005 | (News)

IDC U.S. HR BPO report: Robust growth, more consolidation The human resource business process outsourcing (HR BPO) market in the U.S. will continue to grow at...03 Oct 2005 | (Surveys)

F&A outsourcing reaches rapid growth stage according to Everest Research. The finance & accounting outsourcing (FAO) sector, which primarily serves the Global 500 marketplace,...29 Sep 2005 | (Surveys)

Hackett: World-Class IT organizations have dramatically increased focus on shared services and outsourcing The analysis in the 2005 Book of Numbers by the Hackett Group, a business process advisory firm, finds...28 Sep 2005 | (Surveys)

The future of offshoring Not a day goes by without the national papers reporting yet another back-office or customer contact process...21 Sep 2005 | (Thinking Point) | Amit Badami

Datamonitor: American contact center outsourcers on decline as world market grows U.S.-based providers of outsourced contact center services have entered a time in which they will lose...15 Sep 2005 | (News)

New research shows 2005-2010 growth will be driven by firms changing their business model Research indicates that the steady growth in business process and IT outsourcing will not only continue...10 Sep 2005 | (News)

Survey shows more SLAs and outsourcing on the horizon Oblicore, Inc., a leading provider of service level management (SLM) applications announced findings...08 Sep 2005 | (News)

Australian outsourcing due to rise Although outsourcing for the purpose of seeking special expertise has declined in Australia since five...04 Sep 2005 | (News)

Massive US legal services market ripe for outsourcing The outsourcing market for legal services is in its infancy, but growing. Currently, there are approximately...30 Aug 2005 | (News)

Call-handling efficiency at the expense of effectiveness is called into doubt Too much focus has been on call-handling efficiency -- handling the maximum number of calls at the lowest...17 Aug 2005 | (Thinking Point)

European financial services shifting to horizontal BPO services A new report by independent market analyst Datamonitor reveals that all is about to change in the relatively...16 Aug 2005 | (News)

Indian companies poised to threaten American giants New research by consulting firm Katzenbach Partners LLC suggests that a set of India-based information...12 Aug 2005 | (News)

Survey says: 8 of 10 UK companies to boost outsourcing Eight out of 10 large' U.K. companies plan to boost offshore outsourcing to cut costs, according to a...09 Aug 2005 | (Surveys)

UK nanotech firm to set up joint venture for outsourcing Cientifica Ltd of UK, the world‘s leading provider of nanotechnology information and consultancy services,...03 Aug 2005 | (News)

Wipro sets eyes on latest outsourcing trend: R&D Wipro Technologies, the software and hardware engineering services arm of Wipro Ltd., said it is expanding...01 Aug 2005 | (News)

European F&A outsourcing market will be worth £2.1bn An increasing number of companies are looking to outsource their finance and accounting business processing,...25 Jul 2005 | (Surveys)

Outsourcing Trends & Practices An overview of outsourcing and related processes in 2005 and beyond Despite the recent emphasis on...22 Jul 2005 | (Thinking Point)

Outsourcing contract restructurings hit record high Restructuring* of outsourcing contracts has hit a record high of 20% of the value of deals signed in...15 Jul 2005 | (News)

CIOs need 'marriage counselling' for outsourcing CIOs are in need of 'relationship counselling' to help them juggle all the different suppliers they have...15 Jul 2005 | (Surveys)

The CIO and the outsourced world: adapting to changing business models In an environment where outsourcing specialised technology functions is increasingly recognised as the...07 Jul 2005 | (Thinking Point)

SBPOA and Personal Magazin publish results of landmark study With signs that the German market for outsourcing is growing significantly – recent reports indicate...14 Jun 2005 | (Surveys)

Study on bpo satisfaction conducted by EquaTerra, Managing Offshore and InformationWeek 73 percent of respondents agree BPO is improving their business processes. The study debunks 'findings'...10 Jun 2005 | (News)

UK's public sector outsourcing hits £43 billion Central government is still the biggest IT infrastructure outsourcing spender, research finds.07 Jun 2005 | (News)

Email marketing sector to grow 25% in response to falling cost Outsourcing of email marketing is set to soar this year thanks to lowering cost and the growth of value-added...23 May 2005 | (News)

Acquisition is the way to go for BPOs What is the ideal way for a business process outsourcing (BPO) company to expand its service offerings?...25 Apr 2005 | (News)

Outsourcing falling from favour with large firms, says new Deloitte study Many of the world's largest organizations that were quick to participate in information technology and...25 Apr 2005 | (Surveys)

IBM expands consulting unit with new acquisition In a move to strengthen the finance and administration transformation services offered by its consulting...31 Mar 2005 | (News)

Reports clash over outsourcing mega deal trends Flying in the face of what AMR Research recently said about the decline of outsourcing mega deals, Tekrati...10 Mar 2005 | (News)

Gartner: Customer service outsourcing to cut costs destined to fail The majority of organisations that outsource their customer service operations with the primary goal...08 Mar 2005 | (News)

GE, IBM shifts focus from India to Hungary – a new trend or just isolated cases? GE, IBM shifts focus from India to Hungary – a new trend or just isolated cases?08 Mar 2005 | (News)

U.S State governments want more bang for IT buck Government needs help measuring benefits of tech initiatives State and local governments in the next...15 Feb 2005 | (News)

Trend to outsource HR work is giving area firms a boost Dennis Clarke, president of Itasca-based Clarke Packing and Crating Co., has his hands full overseeing...10 Feb 2005 | (News)

Insurance industry moves toward global sourcing Despite the controversy over offshore outsourcing, the insurance industry, along with other industries,...01 Feb 2005 | (News)

IDC highlights channel for SME outsourcing Established channel relationships based on trust are crucial to breaking into the growing small medium...25 Jan 2005 | (Surveys)

Mid-size deals and Government sector drive outsourcing market New research by independent market analyst Datamonitor and leading outsourcing advisory firm Everest...20 Jan 2005 | (Surveys)

Fall in large Swedish IT outsourcing deals in 2004 The number of large IT outsourcing deals in Sweden fell in 2004, according to a study from market advisory...20 Jan 2005 | (Surveys)

Rich countries increasingly investing in developing states like China, India Rich countries stepped up their global foreign direct investment, FDI, by 6% last year to $612 billion,...18 Jan 2005 | (News)

2005: transformational outsourcing gets harder As we enter 2005, it's time to think about how different the coming year will be. The key growth area...17 Jan 2005 | (News)

From home to work with a mouse click Heard of homeshoring or homesourcing? No? A pity then. It's a new way of working that is becoming...17 Jan 2005 | (Thinking Point)

How executives around the world are addressing data management Think about the tremendous size of the investment - about the billions that businesses around the world...05 Jan 2005 | (Surveys)

Unisys predicts competitors will collaborate in new outsourcing business model The year 2005 will usher in a new era of "co-opetition," where competing organizations join together...05 Jan 2005 | (Thinking Point) | Amit Badami

Offshoring to zoom in 2005 NeoIT, an offshore advisory and management firm, foresees a big growth for offshore outsourcing in 2005....05 Jan 2005 | (News)

Indian BPO firms eye European Union, IDC says In an effort to de-risk their largely US-centric business, Indian BPO companies are setting their sights...04 Jan 2005 | (News)

Investing in Outsourcing Outsourcing carries with it a lot of baggage in today's politically charged environment. Regardless of...21 Dec 2004 | (News)

Europe leads in top 100 outsourcing deals Spending on the top 100 outsourcing deals worldwide increased from $48.3 billion in 2002 to $66.1 billion...21 Dec 2004 | (Surveys)

Development outsourcing destinations A new survey from Evans Data Corporation reveals that 40 percent of outsourced software development ends...15 Dec 2004 | (Surveys)

UK public sector outsourced services market to boom The UK public sector is set to outsource a further £20bn worth of services over the next three years,...15 Dec 2004 | (News)

SBPOA HR Transformation Survey - Preliminary Results Conducted by the Shared Services and Business Process Outsourcing Association (SBPOA) in association...06 Dec 2004 | (Case Study)

The European active pharmaceutical ingredients outsourcing trends API Companies Look for Solutions to Problems of Overcapacity, Lack of Capability Differentiation and...30 Nov 2004 | (News)

Capgemini survey on shared services vs. outsourcing presented at joint Conference Board / SBPOA event in Chicago As businesses move beyond cost reduction and toward a growth agenda in 2004, Capgemini US LLC, a global...19 Nov 2004 | (Surveys)

Offshoring unskilled work is tip of the iceberg ALS Consulting comments on the CBI survey on offshoring trends in the UK A survey published today...09 Nov 2004 | (Surveys)

Communication, planning seen as keys to outsourcing success Proper planning and honest communication with employees and suppliers are two of the biggest keys to...02 Nov 2004 | (News)

Survey rates outsourcing effectiveness Seventy-five percent of U.S. and European multinational companies now use outsourcing or shared services...29 Oct 2004 | (Surveys)

Offshore outsourcing poised for double-digit growth Offshore outsourcing will continue to grow nearly 20 percent annually through 2008, despite the less-than-favorable...25 Oct 2004 | (News)

Offshore outsourcing market to grow 20% annually The offshore outsourcing market will continue to grow nearly 20% annually through 2008, says analyst...18 Oct 2004 | (News)

Mega Deals are back and set to continue Mega deals (those deals with TCV > €800M) have returned to the market with a vengeance according to...18 Oct 2004 | (News)

China could end Indian BPO rule Is India losing its business process outsourcing edge to newer rivals? Telecom expert Sam Pitroda seems...07 Oct 2004 | (Thinking Point)

Cost advantage of outsourcing diminishing: Report The advantages of outsourcing from the US to cheap brainpower nations like India have been diminishing...27 Sep 2004 | (Surveys)

Outsourcing still small but growing fast GAO report says impact on economy and job market from shift of jobs overseas difficult to measure.25 Sep 2004 | (Surveys)

IBM, HP push change in outsourcing industry The growth of outsourcing will increase the competition among outsourcing providers. Companies looking...25 Sep 2004 | (News)

Security key concern in outsourcing: Gartner Security will slowly rival job loss as the biggest concern over outsourcing, said a research firm this...25 Sep 2004 | (Surveys)

UN: Ready or not, outsourcing is here to stay The United Nations argues that companies shifting their businesses offshore to cut costs was actually...25 Sep 2004 | (News)

IBM, HP push change in outsourcing industry The growth of outsourcing will increase the competition among outsourcing providers. Companies looking...24 Sep 2004 | (News)

PwC: more than half of global business projects fail Superior business performance is dependent on project management maturity levels according to a new global...16 Sep 2004 | (Surveys)

Service provider alliances challenging dominance of the big guys New research from independent market analyst Datamonitor, finds competition is heating up as outsourcers...09 Sep 2004 | (News)

Two sides of outsourcing issue - Trend calls for creativity, education There is much concern in the United States today regarding the loss of jobs to foreign countries. With...16 Aug 2004 | (News)

Rising wages likely to blunt India's BPO edge: Deloitte India may soon lose the status of being the most preferred destination for business process outsourcing. A...16 Aug 2004 | (Surveys)

80% of organizations to outsource operations by 2005, according to META Group Research Eighty percent of organizations will outsource at least one function by 2005, according to research by...06 Aug 2004 | (Case Study)

New survey finds growth in compliance reporting lags far behind surge in outsourcing Research Finds Numerous Benefits of Frequent Reporting and Major Financial Consequences, Yet Most Companies...22 Jul 2004 | (News)

Outsourcing brings big dividends Investors who outsource facilities management services to a specialist third party will reap the benefits...21 Jul 2004 | (News)

Outsourcing to rise, good for U.S., says Greenspan The outsourcing of U.S. jobs to overseas workers is expected to increase, boosting American living...21 Jul 2004 | (News)

Study: Outsourcing megadeals on the rise Outsourcing deals that topped more than $1 billion were on the rise in the second quarter of 2004 and...20 Jul 2004 | (Surveys)

Survey finds outsourcing budgets continue to rise In a survey of top decision makers on corporate outsourcing policies, 59% said they expect to increase...19 Jul 2004 | (Surveys)

Knowledge Process Offshoring (KPO) opportunity to be worth USD 17 by 2010 According to business research firm Evalueserve, the revenue for the global KPO market was USD 1.29 bn...17 Jul 2004 | (News)

Outsourcing poll reveals overwhelming concern among workers An overwhelming 71% of Americans are concerned that the trend of outsourcing jobs to foreign countries...16 Jul 2004 | (News)

Knowledge process offshoring to be worth $17Bn by 2010- Evalueserve According to Evalueserve, an international business research firm, the revenue for the global Knowledge...15 Jul 2004 | (Surveys)

Managed services tops UK outsourcing poll According to a survey by PMP Research, the overall outsourcing market will flourish over the next twelve...15 Jul 2004 | (Surveys)

IDC study reveals F&A outsourcing to hit $47 billion in 2008 The worldwide finance and accounting (FA) outsourcing market will reach $47.6 billion in 2008, growing...13 Jul 2004 | (Surveys)

Biotech outsourcing - the next big wave The Indian industry is planning an outsourcing encore. This time, it is slated to happen in the biotech...13 Jul 2004 | (News)

U.S. companies may step up outsourcing in Q4 U.S. companies will spend more on outsourcing in the last quarter of this year as pent-up demand translates...07 Jul 2004 | (News)

Report urges U.S. firms to speed up outsourcing A report by an influential consulting firm is exhorting U.S. companies to speed up "offshoring" operations...05 Jul 2004 | (Surveys)

Fear of taking the outsourcing plunge is unfounded European organisations cannot delay on business process outsourcing decisions if they are to remain competitive...28 Jun 2004 | (Surveys)

Meta Group: Critics of offshore outsourcing will get over it Outrage over offshore outsourcing will largely disappear in a couple of years, a research and consulting...23 Jun 2004 | (News)

More European firms looking to outsource - UNCTAD According to a survey by United Nations Conference on Trade and Development (UNCTAD), more European companies...23 Jun 2004 | (Surveys)