Welcome to SharedXpertise!
SharedXpertise is an independent, global membership-based community of professionals focused on transforming business processes and functions.
We collect, share and advance peer-to-peer knowledge of business process transformation amongst our buyer/practitioner and provider members with the goal of helping all interested parties realize the greatest benefit possible from the collective industry knowledge through Industry Networking & Events, Learning & Insight, Publishing & Research, and Governance & Standards.
Alcatel-Lucent and Convergys Partner to Provide Pre-Integrated, Converged Billing and Customer Care
Alcatel-Lucent and Convergys have signed a multi-year, non-exclusive agreement to integrate Convergys’ Infinys applications into Alcatel-Lucent’s Business Support System (BSS)....
04 Jun 2008 | (News)
Alcatel-Lucent and Convergys have signed a multi-year, non-exclusive agreement to integrate Convergys’ Infinys applications into Alcatel-Lucent’s Business Support System (BSS)....
04 Jun 2008 | (News)
The Top 10 Problems With Outsourcing Implementations (And How to Overcome Them)
Using Industry-Leading Change Management and Governance Practices to Achieve Outsourcing Success...
20 May 2008 | (Thinking Point)
Using Industry-Leading Change Management and Governance Practices to Achieve Outsourcing Success...
20 May 2008 | (Thinking Point)
Extracting Full Value From Your Shared Services Organisation
Since the early 1990s, shared services have been seen as a key vehicle for transforming back office support activities, however many shared services organizations are failing to meet their...
08 Apr 2008 | (Thinking Point)
Since the early 1990s, shared services have been seen as a key vehicle for transforming back office support activities, however many shared services organizations are failing to meet their...
08 Apr 2008 | (Thinking Point)
EquaTerra Announces Shared Services Value Assessment
The new EquaTerra Shared Services Value Assessment helps shared services leaders identify strengths and weaknesses in their service delivery model, and provides an actionable roadmap for...
31 Mar 2008 | (News)
The new EquaTerra Shared Services Value Assessment helps shared services leaders identify strengths and weaknesses in their service delivery model, and provides an actionable roadmap for...
31 Mar 2008 | (News)
The Benefits and Challenges of Globalization
This report, conducted by the Economist Intelligence Unit on behalf of EquaTerra and World 50, examines corporate attitudes to the risks and opportunities presented by global competition and...
16 May 2008 | (Thinking Point)
This report, conducted by the Economist Intelligence Unit on behalf of EquaTerra and World 50, examines corporate attitudes to the risks and opportunities presented by global competition and...
16 May 2008 | (Thinking Point)
WNS forms a joint venture with Advanced Contact Solutions Inc. in the Philippines
WNS announces the formation of a joint venture with Advanced Contact Solutions, Inc. (ACS) in the Philippines....
04 Apr 2008 | (News)
WNS announces the formation of a joint venture with Advanced Contact Solutions, Inc. (ACS) in the Philippines....
04 Apr 2008 | (News)
HP to Acquire EDS
HP said it has signed a definitive agreement to purchase EDS for $13.9 billion ($25 a share) and has won the approval of boards....
14 May 2008 | (News)
HP said it has signed a definitive agreement to purchase EDS for $13.9 billion ($25 a share) and has won the approval of boards....
14 May 2008 | (News)
ING to Acquire CitiStreet
The ING Group has reached an agreement to acquire CitiStreet LLC, one of the largest retirement plan and benefit service and administration organizations in the domestic defined contribution...
02 May 2008 | (News)
The ING Group has reached an agreement to acquire CitiStreet LLC, one of the largest retirement plan and benefit service and administration organizations in the domestic defined contribution...
02 May 2008 | (News)
Hertz Selects ICG Commerce to Provide Procurement Outsourcing Services
The Hertz Corporation has signed a five-year contract with ICG Commerce for procurement outsourcing services to support its broader efficiency improvement and reengineering efforts....
21 Apr 2008 | (News)
The Hertz Corporation has signed a five-year contract with ICG Commerce for procurement outsourcing services to support its broader efficiency improvement and reengineering efforts....
21 Apr 2008 | (News)
Accenture and Universal Music Group Sign Digital Supply Chain Contract
Accenture has been selected to provide the next-generation digital supply chain for the international division of Universal Music Group....
12 Mar 2008 | (News)
Accenture has been selected to provide the next-generation digital supply chain for the international division of Universal Music Group....
12 Mar 2008 | (News)
FAO Today Announces Award Winners
In 2008, FAO Today starts the tradition of recognizing the best in each of seven categories of FAO industry leader with its FAO Today Awards....
17 Jun 2008 | (News)
In 2008, FAO Today starts the tradition of recognizing the best in each of seven categories of FAO industry leader with its FAO Today Awards....
17 Jun 2008 | (News)
Finance and Accounting BPO Buyers Moving Toward Process-Based OTC Outsourcing
The development of service providers capabilities to provide end-to-end OTC outsourcing solutions is the key trend in the OTC arena over the past five years and will likely continue as...
12 Jun 2008 | (Thinking Point)
The development of service providers capabilities to provide end-to-end OTC outsourcing solutions is the key trend in the OTC arena over the past five years and will likely continue as...
12 Jun 2008 | (Thinking Point)
Atos Consulting to benchmark DWP’s finance shared service operations
Atos Consulting are undertaking a benchmarking project on behalf of the Department for Work and Pensions (DWP) covering their financial shared services operations. ...
19 Dec 2007 | (News)
Atos Consulting are undertaking a benchmarking project on behalf of the Department for Work and Pensions (DWP) covering their financial shared services operations. ...
19 Dec 2007 | (News)
Contact center study: Financial status could be inhibiting customer value
The majority of contact centers continue to be managed as financial cost centers. This is one of the findings in Dimension Data’s Global Contact Center Benchmarking Report 2007....
02 May 2007 | (Survey)
The majority of contact centers continue to be managed as financial cost centers. This is one of the findings in Dimension Data’s Global Contact Center Benchmarking Report 2007....
02 May 2007 | (Survey)
EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 1Q08
This edition of the Advisor and Service Provider Pulse Surveys reflects BPO and ITO market activity during 1Q08 (January through March 2008) and projections for the balance of 2008. It also...
16 May 2008 | (Survey)
This edition of the Advisor and Service Provider Pulse Surveys reflects BPO and ITO market activity during 1Q08 (January through March 2008) and projections for the balance of 2008. It also...
16 May 2008 | (Survey)
